Frequently asked questions.
If you are unsure and still have questions, please book a call or email hi@helitz.com
General FAQs
What is a white label agency?
A white label agency provides services that can be branded and resold by another company as their own.
We specialise in development services specifically and offer them to businesses that wish to present these services to their clients under their own brand name.
What kind of clients do you typically work with?
We work with a diverse range of clients, including marketing agencies, IT companies, startups, and medium to large enterprises looking to outsource their digital service needs.
How do you ensure confidentiality in a white label partnership?
We adhere to strict confidentiality agreements and ensure that all client information and projects are kept secure.
Our team is committed to upholding the highest standards of privacy and discretion and we are more than happy to sign NDAs.
How does partnering with a white label agency benefit my business?
Partnering with a white-label agency allows you to expand your service offerings without the need for additional resources or expertise in-house. It's cost-effective, saves time, and enables you to focus on core business activities while we handle the specialised work.
Can we see examples of your previous work?
Due to confidentiality agreements, we may not be able to showcase all our work. However, we can share case studies and examples where client permissions allow.
Umbraco Development
What makes Umbraco a good choice for CMS?
Umbraco is a flexible, user-friendly, and scalable CMS, making it ideal for a wide range of websites. It offers great customisation capabilities and is backed by a strong community of developers.
Do you offer support and maintenance for Umbraco sites?
Absolutely. We provide ongoing support and maintenance services to ensure your Umbraco site remains updated, secure, and performs optimally.
Can you migrate my existing website to Umbraco?
Yes, we are more than capable of assisting with migrating websites to Umbraco, ensuring a smooth transition of content and functionality while improving performance and scalability.
How do you handle data security in Umbraco development?
We follow best practices for data security in Umbraco development, including regular updates, secure coding practices, and robust testing to safeguard your data.
Can you integrate custom functionalities into an Umbraco site?
Yes, we have extensive experience in integrating custom functionalities, third-party services, and APIs into Umbraco sites to meet unique business requirements.
.NET Development
Why choose .NET for my project?
.NET is a versatile, secure, and high-performance framework ideal for building a wide range of applications, from web to mobile and desktop. It supports rapid development and has a vast ecosystem.
How does .NET development with your agency work?
We start by understanding your requirements, followed by planning, development, testing, and deployment, ensuring we deliver a high-quality .NET solution that aligns with your business goals.
What is your approach to .NET project management and communication?
We follow an agile project management approach, emphasizing regular communication, flexibility, and collaboration to ensure project success and client satisfaction.
Can you integrate .NET applications with other systems?
Certainly. We have expertise in integrating .NET applications with various systems and platforms, ensuring seamless data exchange and functionality.
Frontend Development
What technologies do you use for frontend development?
We use a range of technologies, including HTML5, CSS3, JavaScript, and modern frameworks like React/NextJs and Vue, to create responsive and interactive web interfaces.
Can you work with our existing backend infrastructure?
Yes, we have experience in working with various backend technologies and can seamlessly integrate our frontend solutions with your existing infrastructure.
How do you ensure the responsiveness and cross-browser compatibility of websites?
We employ responsive design principles and rigorous testing across multiple browsers and devices to ensure compatibility and optimal user experience.
What is your process for testing and quality assurance in frontend projects?
We conduct thorough testing, including functional, usability, and performance tests across multiple PHYSICAL devices, to ensure the quality and reliability of our frontend projects.
Cloud Hosting
What cloud hosting platforms do you use?
We offer cloud hosting solutions on major platforms like Azure, AWS, and Linode, allowing us to provide flexible and scalable hosting options.
What are the benefits of cloud hosting over traditional hosting?
Cloud hosting offers scalability, reliability, and improved performance. It's also generally more cost-effective and provides better disaster recovery options.
How do you determine the best hosting solution for my project?
We assess your specific needs, such as traffic, data storage, and application requirements, to recommend the most suitable hosting solution.
Do you offer managed cloud hosting services?
Yes, we provide managed cloud hosting services, handling everything from setup and configuration to maintenance and support.
How do you handle data backup and disaster recovery in cloud hosting?
We implement robust data backup and disaster recovery strategies to ensure data integrity and availability, minimizing downtime in case of any disruptions.
Pricing and Contracts
How do you structure your pricing for various services?
Our pricing is based on the scope, complexity, and duration of the project. We offer both fixed-price and time-and-material models, depending on the project requirements.
Can you work within my budget constraints?
We aim to work flexibly with our clients' budgets and can tailor our services to meet your financial constraints while still delivering quality solutions.
Are there any long-term contracts or minimum commitments?
The nature of our contracts depends on the service provided. Some services may require a minimum commitment, while others are more flexible. We discuss this in detail before commencing any project.
Are there different contract models available (e.g., project-based, retainer)?
The nature of our contracts depends on the service provided. Some services may require a minimum commitment, while others are more flexible. We discuss this in detail before commencing any project.
What does your payment process look like?
Our payment process typically involves an initial deposit followed by milestone-based payments, with the final payment due upon project completion.
How do retained hours work?
Retained hours are a part of our commitment to providing dedicated, timely, and efficient service to our clients. When you choose a retainer package, you are securing a set number of hours each month for our services. This approach ensures that our team allocates the necessary time and resources to focus on your project consistently.
It's important to note that these hours are allocated on a monthly basis and do not roll over to the next month. We've found that this model encourages a more proactive and strategic approach to project management, ensuring that your project receives the attention it needs without delay. It also helps us to manage our resources effectively, so we can maintain the high-quality service you expect from us.
We understand that business needs can fluctuate, and our goal is always to be as flexible and accommodating as possible within this structure. We encourage regular communication and planning to make the most effective use of your retained hours each month.
Project Management and Communication
How do you manage projects and communicate with clients?
We use agile project management methodologies, ensuring regular communication through emails, calls, and project management tools. Each project has a dedicated manager for streamlined communication.
How frequently do you update clients on project progress?
We provide regular updates at key milestones and are always available for ad-hoc updates and meetings as required by the client.
Who will be my point of contact during a project?
You will have a dedicated project manager who will be your primary point of contact throughout the project. They will coordinate with the team and keep you informed at all stages.
What tools do you use for project management and collaboration?
We use tools like Jira, Slack, and Microsoft Teams for project management and collaboration, ensuring transparency and effective communication throughout the project lifecycle.
What happens if there are changes or delays in the project?
We maintain flexibility to accommodate changes, and any potential delays are communicated immediately, with revised timelines and strategies to mitigate impact.
Lets work together
We’d love to hear from you