- What does white-label development mean in practice?
- For agency engagements, the work stays under your brand. Our developers use your tooling and join your standups; we speak to your client only when you introduce us as part of your team. Deliverables, release notes and handovers carry your name. Most of our partners' clients have never heard of Helitz, which is the point.
- Do you work with in-house teams as well as agencies?
- Yes. In-house technical teams hire us for senior .NET or Umbraco capacity without adding headcount. We use their existing processes and report to their technical lead, just as we do with agency partners.
- How do you charge: fixed price or time and materials?
- Both, depending on what suits the work. Clearly scoped projects are fixed price after a free scoping call; Umbraco upgrades follow a free health check. Support starts at £120 per month for monitoring and patching, with retained senior developer hours on plans from £500 per month. Ad hoc development is £80 per hour, discounted for retainer clients.
- What technologies do you specialise in?
- Current LTS releases of .NET for backend and API work, React and Next.js for frontend, and Umbraco for content management. We host Azure-first, with AWS where a client's estate already sits there. We deliberately do not spread across more stacks than we can keep genuinely senior in.
- How quickly can you start?
- A new engagement can typically start in two to three weeks, sooner for retained partners with existing capacity. We will tell you honestly on the first call whether we have the right people free. We would rather decline than take work we cannot staff properly.
- How do we keep track of what's in progress?
- Every Helitz engagement runs through our client portal. You raise requests, agree acceptance criteria and sign off delivery there, with scope, cost and status in the same place. Changes are raised and priced there too, with a record of what was agreed. We set up your accounts at the start of the engagement.
- What happens if the scope changes mid-project?
- A mid-project scope change goes against the signed-off acceptance criteria, and we tell you whether it is rework on our side or new work. If it is new work, you get a price and approve it before we build anything. Nothing gets quietly added to an invoice.
- Where is Helitz based?
- Helitz Digital Ltd is a UK company based in Stoke-on-Trent, Staffordshire, registered in England and Wales under company number 13261365. Our engineers are UK-based and work UK hours.