You may be eligible for a free Umbraco upgrade.
We’ll upgrade your Umbraco site (normally £3,000+) completely free when you onboard to our Standard maintenance plan for a minimum of 12 months.
Agencies trust Helitz.
What’s Included in Your Upgrade & Support Plan
Free Umbraco Upgrade
If eligible, your upgrade will be completed by a senior Umbraco developer and includes:
- Health check & eligibility assessment
- Upgrade to latest Umbraco LTS version (currently Umbraco 13)
- Full Regression testing in an isolated staging environment
Standard Retainer
Once your upgrade is complete, we move you onto our Standard Maintenance Retainer:
- 24/7 server monitoring
- Phone & ticket support (9am - 5pm, UK)
- Umbraco security patches
- 3 retained dev hours per month
- Discounted T&M hours
T & M
Need additional features, larger updates, or custom work?
- Add ad-hoc hours as needed
- Pre-agreed hourly rate
- Discounted for retainer clients
Ideal for roadmap items, feature additions, or extra support.
How the Free Upgrade Works
Free Eligibility Check
We begin with a full site health check to ensure your project qualifies for the free upgrade. Some sites, especially those using third-party packages or custom builds, may require additional scoping to ensure a smooth migration.
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Upgrade Begins
We begin with a full site health check to ensure your project qualifies for the free upgrade. Some sites, especially those using third-party packages or custom builds, may require additional scoping to ensure a smooth migration.
Regression Testing & UAT
We run a full round of regression testing and open a UAT (User Acceptance Testing) window in a staging environment. This ensures everything works as expected, before any live switchover happens.
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Retainer Kicks In
After launch, your 12-month support retainer begins. This includes 3 retained hours per month for updates or changes, plus critical support and maintenance for peace of mind.
Eligibility Checker
Some Questions We Get Asked About This Promotion
Who qualifies for the free upgrade?
We offer the free upgrade to companies using a supported Umbraco version that can be upgraded without major redevelopment. Eligibility is confirmed via a free health check. If your setup is unusually complex, we’ll still offer a heavily discounted upgrade path.
What versions are eligible?
Most sites using Umbraco 7 and above are eligible. Older versions or custom configurations may require additional work, but we’ll advise clearly after the health check.
What’s included in the upgrade?
The upgrade includes:
- Upgrade to the latest long-term support (LTS) version of Umbraco
- Infrastructure and dependency updates
- Regression testing
- UAT environment setup
- DNS switch-over assistance
What’s included in the monthly support?
Our standard support plan includes:
- 24/7 server monitoring
- Phone & ticket-based support (9am–5pm UK)
- Monthly Umbraco security patching
- 3 retained hours per month for tweaks, bugs, or changes
- Discounted dev hours beyond the plan
What happens after 12 months?
After 12 months, you can continue the support retainer, upgrade to a higher plan, or walk away, no hard lock-in. We aim to earn your trust, not trap you with contracts.
Do you work under NDAs or as a white-label partner?
Yes we work with both end clients and agencies. We’re happy to sign NDAs and act as a silent partner, representing your brand when needed.
Can I just pay for the upgrade without a retainer?
Yes, but it won’t be free. We offer fixed-price upgrade quotes outside this promotion, starting from £1,200+ depending on complexity.
Lets work together.
We’d love to hear from you